Question 1

Is there a contract or a minimum commitment?

Accepted Answer

Not at all. The partnership is completely flexible. You can add or remove the link at any time. We believe in mutual success, not restrictive contracts.

Question 2

How do you track which booking comes from our hostel?

Accepted Answer

We use GoAffPRO for specifically created links for your hostel. When a guest clicks your link and completes a booking, our system immediately tags that sale to your account. This ensures you get credited for every single referral.

Question 3

What if a guest cancels their booking?

Accepted Answer

We aim to be as fair as possible. If a guest cancels in time according to our policy, we refund their deposit immediately. In the event of a refund, the commission for that specific booking is not paid out. However, for "no-shows" where the deposit is forfeited, your commission remains stands.

Question 4

Do our guests pay a higher price when booking through the link?

Accepted Answer

No. The prices are identical to our standard rates. Your guests receive the best available price, and your hostel builds trust by offering a high-quality service without hidden markups.

Question 5

How are last-minute bookings handled?

Accepted Answer

Our website features real-time availability. If a tour or shuttle is fully booked, the system will not allow the booking. This prevents overbooking and ensures your guests are never disappointed at the reception desk.

Question 6

Who does the guest contact if there is a delay or a question?

Accepted Answer

Every booking voucher includes a direct WhatsApp link to both the tour operator and the Hola Hola Tours manager (who speaks fluent English and Spanish). We handle the logistics, so your reception team doesn't have to.

Question 7

Does this compete with our own reception desk sales?

Accepted Answer

Actually, it complements them! This system targets guests before they even arrive. It captures the planners who want their transport and main tours secured. Those who prefer to chat at the desk can still do so, but this system ensures you don’t miss out on the early-bird revenue.

Question 8

Can we use the link on our social media?

Accepted Answer

Yes, please! We highly recommend putting your unique link in your Instagram Bio or using "Link Stickers" in your Stories. Any booking made through those social channels counts toward your monthly commission.

Question 9

How much is the deposit and my commission?

Accepted Answer

Guests pay a deposit to secure their spot on a tour. As an affiliate partner, your earnings are straightforward and transparent: you will receive a commission of 9% of the total booking value for every successful referral.

Question 10

We already have a local tour operator. Is that a problem?

Accepted Answer

Not at all. We respect existing relationships. Our service is primarily designed to capture revenue before guests arrive. You are also free to use your unique QR code on posters or flyers inside the hostel—we’ve found that placing a flyer on the back of a dorm or private room door works best, as guests have time to browse at their own pace.

Question 11

Is my staff responsible if a guest makes a mistake during booking?

Accepted Answer

No. Since the guest enters their own dates and details into our booking engine, the responsibility lies between the guest and Hola Hola Tours. Your staff simply provides the link; we handle the rest.

Question 12

How and when do I get paid?

Accepted Answer

We prefer paying via PayPal—it is fast, secure, and the ideal way for international owners to receive funds. For partners who cannot use PayPal, we offer international transfers via Wise. Please note that for Wise payments, a minimum payout threshold of $100 USD applies.

To keep our partnership fair and sustainable, the transaction fees for Wise transfers are split 50/50 between Hola Hola Tours and the Partner. We process all validated commissions within the first 14 days of the following month, ensuring you receive your earnings promptly and reliably.

Question 13

What about large group bookings?

Accepted Answer

For groups (e.g., 3+ people), some operators like Ometepe Unique Tours or Matagalpa Tours offer custom rates. These are often handled directly via WhatsApp. Don't worry—you still receive your full commission on these manual bookings as well.

Question 14

Are the tours insured?

Accepted Answer

We act as the booking agent (ticketing). Insurance is covered either by the guest's own travel insurance or the specific tour operator’s policy. Any liability rests with the operator or the guest, keeping your hostel's liability clear.

Question 15

How do I get started?

Accepted Answer

Simply request your unique link, place it in your confirmation email and on your website, and watch your passive income grow. We’re here to help you every step of the way!

Question 16

What is the cookie period?

Accepted Answer

Our system uses a 14-day "Last Click" cookie, meaning you receive the commission if a guest books within 14 days of clicking your link; if they click your link again during this window, the 14-day period is automatically renewed from that moment. Please note that if the guest's final click comes from a paid Google Advertisement instead of your referral link, the commission will be voided.

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